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VSkills Certifications Exam
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Vizag
Certified Telesales Executive VS-1019
Certified Telesales Executive VS-1019
Vskills certification for Telesales Executive assesses the candidate as per the companyÂs need for telesales and related sales activities over telephone. The certification tests the candidates on various areas in customer handling, call preparation, telesales process, team work, negotiation skills, stress and time management and MS-Office.
Why should one take this certification?
This Course is intended for professionals and graduates wanting to excel in their chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression.
Earning Vskills Telesales Executive Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.
Who will benefit from taking this certification?
Job seekers looking to find employment in telesales or sales departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification. An individual can also start a debt recovery agency of own and be self-employed.
Test Details
Duration:
60 minutes
No. of questions:
50
Maximum marks:
50, Passing marks: 25 (50%);
There is no negative marking in this module.
Companies that hire Vskills Certified Telesales Executive
Telesales Executive are in great demand. Companies specializing in telesales are constantly hiring skilled telesales executives. Various public and private companies also need telesales executives for their sales departments
Fee Structure:
Rs. 3499.00/- + GST as applicable
Course Outline
Course Outline
Sales Basics
Understanding telesales, telesales Types and features
Describing the sales cycle
Explaining the types of orientation and functions of a telesales executive
Developing skills
Emphasizing skills development and public speaking
Illustrating basics of personality development
Explaining self grooming
Describing positive attitude by removing different negativities, steps to be positive and positive behaviour traits
Elucidating the behaviour for successful sale person and telesales specific skills
Understanding the relevance of listening and vocal skills
Customer Handling
Understanding customer behaviour and expectations
Explaining the technique for building customer relationship
Call Preparation
Describing the need for product or service knowledge
Understanding the purpose of each call and usage of call scripts
Telesales Process
Understanding the telesales process of vaulting the hurdle, catching the prospects interest, investigation, making the sales presentation, overcoming objections and closing the call
Call Preparation
Describing the need for product or service knowledge
Understanding the purpose of each call and usage of call scripts
Team Work
Detailing team work and the formation of a team
Stress Management
Explaining the consequences of stress and reason/causes of stress
Describing the signs of stress and techniques of stress management
Time Management
Implementing the time management techniques on a day to day basis
Computers Basics
Understanding the basics, characteristics and units of computer
Describing the commonly used computer terms and representation of information
Explaining the basic operations of a computer and various devices used
Detailing the types of software and disk organization terms
Windows XP
Illustrating the basics of operating system and user interface
Describing the technique for using the mouse
Explaining the concept and usage of the desktop, the task bar, the start menu, windows explorer and the control panel
MS - Word 2003
Understanding file management and moving in a document
Explaining the steps for selecting text, printing and previewing a document
Describing the formatting toolbar icons and editing text
Illustrating headers and footers, font formatting, bullets and numbering, document enhancement, drop capital, change case and multiple columns
Detailing advanced features of MS-Word like mail merge and tables
MS-Excel 2003
Detailing the various MS-Excel window elements and file management
Describing the page setup, preset headers and footers
Explaining the steps to printing document, selecting cells and data ranges, editing data and various functions in Excel
MS-Power Point 2003
Describing the process of loading of PowerPoint, starting with a presentation and file management
Explaining the different views in PowerPoint and steps to editing
Detailing the process of modifying the document and working of a slide show
Inernet
Understanding the basic networking concepts, network types and internet
Explaining the basic windows networking terms
Describing the steps for sharing local printer and connecting to a network printer
Detailing the concept of email, sending an e-mail message from outlook, sending email from google's gmail and steps for download from internet
Sample Questions
Sample Questions
1.When should a telesales executive should give an advice to customer ?
If needed as per call script
When asked by customer
At start of the call
None of the above
2.What should be done if the customer while speaking, pauses ?
Try top help the customer to finish call fast
Do not prompt to the customer
Prompt to the customer to finish call fast
None of the above
3.Which of the following is not an negativity ?
Argument
Blame
Encouragement
None of the above
4. Which does gossiping in office results in ?
Neagtivities
Fit into a group
Prove your knowledge
None of the above
5.What does the pitch refers to for a sound ?
Frequency
Tone
Inflection
None of the above
Answer: 1 (B), 2 (B), 3 (C), 4 (A), 5 (A)