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Wfm Jobs in Gurgaon

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Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% Are you curious, motivated, and forward-thinking At FIS you\u2019ll have the opportun

Digital Transformation Analyst I

FIS Global Business Solutions India Private Limited
India Gurgaon / Gurugram
Not Specified

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 25 - 50% Strong WFM domain knowledge, should be able to creates /overviewcapacity plans, staffing/FT

Senior Manager - Project Management

Genpact
India Gurgaon / Gurugram
Not Specified

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world different

Skills :

Digital Transformation Analyst I

FIS Global Business Solutions India Private Limited
India Gurgaon / Gurugram
Not Specified

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 25 - 50% Strong WFM domain knowledge, should be able to creates /overviewcapacity plans, staffing/FT

Process Developer - Banking Core Operations

Genpact
India Gurgaon / Gurugram
Not Specified

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world diffe

Skills :

Senior Manager - Forecasting- data scientist

Genpact
India Gurgaon / Gurugram
Not Specified

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world diffe

Skills :

Associate Director Workforce Management – Gurgaon, HR

Optum
Gurgaon / Gurugram
4-5 years

Design, develop and implement Demand Forecasting processes for the back office and call center operations by working with business, on shore and sales teams

Skills :

Assistant Manager - WFM, Reporting & Analytics

SBI cards
India Gurgaon / Gurugram
Not Specified

Audit and Process Improvement Identify areas of process improvements & standardization & implement the requisite changes Perform Audits - Process wise Time Motion Studies & validate all performance exceptions Process wise documentation of SOPs for al

Skills :

Business Analyst - Real Time Analyst

Genpact
India Gurgaon / Gurugram
Not Specified

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world diffe

Skills :

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Master's Degree Travel Percentage : 15 - 25% Are you curious, motivated, and forward-thinking At FIS you\u2019ll have the opportunity to

WFM Analyst

Airbnb
India Gurgaon / Gurugram
5-8 years

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and

Manager - WFM

Aarika Hr Professionals Private Limited
Gurgaon / Gurugram Jaipur
4-10 years

Should have hands on experience/ knowledge on capacity planning, forecasting, staffing, scheduling, analytics. experience in Workforce Management – Financial & Healthcare domains for Voice, chat & email.

Skills :

Planning, Senior Analyst

Airbnb
India Gurgaon / Gurugram
5-8 years

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and

Manager - Voice Operations

Genpact
India Gurgaon / Gurugram
Not Specified

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are

Skills :

Assistant Manager - WFM Performance Reporting & Analytics

SBI cards
India Gurgaon / Gurugram
Not Specified

Audit and Process Improvement Identify areas of process improvements & standardization & implement the requisite changes Perform Audits - Process wise Time Motion Studies & validate all performance exceptions Process wise documentation of SOPs for al

Assistant Manager - WFM Performance Reporting & Analytics

SBI cards
India Gurgaon / Gurugram
Not Specified

Audit and Process Improvement Identify areas of process improvements & standardization & implement the requisite changes Perform Audits - Process wise Time Motion Studies & validate all performance exceptions Process wise documentation of SOPs for al

Business Analyst/ Financial Analyst

Aarika Hr Professionals Private Limited
Delhi Gurgaon / Gurugram
2-7 years

Interact with US based EVPs/Strategic Business Leaders, Quality, Training, Accounting and WFM to develop accurate projections, cost analysis, P&Ls, ROI, IRR, Cash Flows and receive necessary approvals.

Skills :

Manager WFM

Teleperformance
India Gurgaon / Gurugram
Not Specified

Role and Responsibility: * Responsible for Reports and Data from Operations and Support * Responsible for adhering the processes * Ensure accurate forecasting of call volumes are done so as to effectively manage the roster. * Sound unders

Skills :

Director, Community Support

Airbnb
India Gurgaon / Gurugram
Not Specified

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and

DG- Assistant Manager- Sales and commercial

Genpact
India Gurgaon / Gurugram
Not Specified

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world diffe

Skills :

Digital Transformation Analyst II

FIS Global Business Solutions India Private Limited
India Gurgaon / Gurugram
Not Specified

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25% Strong WFM domain knowledge, should be able to creates /overviewcapacity plans, staffing/FT

Telecom - Solution Consultant/ Architect

2COMS Consulting Private Limited
Hyderabad / Secunderabad, Telangana Chennai Kolkata Noida Bengaluru / Bangalore Nagpur Mumbai Pune Gurgaon / Gurugram
7-13 years

Responsibilities: ∙Strong experience in building proposal in Telecom domain ∙Consulting experience and perform As-is analysis and provide To-be recommendations based on customer’s functional requirements, Service Levels, ∙Provides domain consultati

Skills :

H&W Benefits Administrator

Milliman
Gurgaon / Gurugram
Fresher

Job Description
The role is responsible to work on reporting and WFM needs for the call center and Financial services teams.
Job responsibilities:

* Research participant records, determine Benefits eligibility

* Work as a liaison for Financial

Skills :

Call Center Operations Analyst I

FIS Global Business Solutions India Private Limited
India Gurgaon / Gurugram
Not Specified

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25% Strong WFM domain knowledge, should be able to create skilling plans, Mitigation plan, cris

Process Developer - Real Time Analyst

Genpact
India Gurgaon / Gurugram
Not Specified

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world diffe

Skills :

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