New hire and refresher training .Work closely with the internal call quality and operations team .Calibration with clients and internal quality teams .Reports as per standards define by ISO .U.S Mortgage Underwriting is a MUST .U.S shifts only
We are looking for a young and dynamic Training team member who will be responsible to ensure training of all staff at Unit so that every level and every category of employees professional competence is geared to meet the company’s standard.
Experience in Product/Process Training methodologies, learning principles Excellent verbal and written communications skills Excellent presentation, organizational, and planning skills Ability to work effectively as a virtual member of a dynamic,
Candidate should possess excellent oral and written communication skillsCandidate with good customer service skills would be preferredCandidate should have 0-5 year of experience in Customer Support Voice Process. Prior experience in Customer Serv
Lead learning initiatives across business units • Liaison with organisation’s leadership and facilitate various OD programs. • Implement learning plans in line with organisational strategy, priorities and business outcomes • Identifying and implement