As a technical support, you will be monitoring & maintaining the Printer, Scanner, RFID, Barcode, systems and networks within an organisation in a technical support role.If there are any issuses or changes required, such as forgetten passwords
Management and resolve customer complaints End to end (FCR) where possible Knowledge of customer service practices and principles (Listen to customers (and share their feedback, avoid fillers, English proficiency, empathy and listening skills.).
Executing Clients Orders, Doing trades, Mapping Clients & I D (Restigating user to number of clients) Solving Queries, Giving limit on line,Taking Backups, Routine Debtors follow-up. The candidate should be good in communication, quick learner.
Invoice calculation spreadsheets are to be reviewed based on terms of contract. Handling of US and UK client queries. Handling of Internal queries from various teams. Client set-ups are to be reviewed in Go Billing system based on terms of contract.
Preparing Weekly Debtors & Creditors Aging Reports Reconciliation of Debtors & Creditor Banking Operations, Import & Local payment through net banking, Preparing Bank Reconciliation Statement every Mont