Looking for Senior ServiceNow developer. 4 - 8 years of experience in ServiceNow managing Incident Management, Service Request Management, Problem Management, Change Management, Knowledge Management, Configuration Management and other ITIL process.
ITIL Expert or intermediate. Six Sigma,COBIT or ISO certified(preferred) Demonstrated experience in process design and process improvement. ITSM consultant will be responsible for enhancing Policies,Processes & Procedures as per ITIL &ISO guidelines.
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these servi
You will be responsible for requirements gathering defining designing delivering and continuously improving the overall Service Management lifecycle ensuring strategic alignment and support of the Business and IT goals
• 12-15 year’s experience in application architecture, managing, development, upgrade and roll out’s. • Broad working knowledge of computer networking, installation, and administration. • Experience with database management and project management.
Analyze customers wants and needs to effectively recommend corresponding products and services. Explain the features and benefits of each automobile on the lot. Inform customers about special promotions and current sales. Negotiate fair and profit
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
1. Develop the components on Ericsson Adaptive Inventory platform. 2. Develop the Java based custom components according to the project requirements 3. Develop and unit test frameworks and mechanisms central to building XML/SOAP-based web services.
• Good hands on experience working as technical service desk and handling all desktop related incidents remotely • Good knowledge on ITSM especially incident and problem management • General Knowledge on AD, servers and network is preferred.
JOB DESCRIPTION: - CSR1. You will be responsible for providing Customer support and building customer relations through inbound calls.2. Customer queries & objections will be a major part of job profile. 3. Customer retention & up sales will be th