• To manage transaction quality profile for a customer service / sales process for our domestic client • To conduct audits as per defined guideline and sampling for transaction monitoring • To ensure 100% closure of feedbacks • To create and publish regular audit reports with management and clients (daily, weekly, monthly) • To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
• Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) • Should have excellent communication skills (written and spoken) • Preferred to have six sigma knowledge and understanding of basic QC tools • Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
TOP BPO - Gurgaon/ Pune Quality Analyst- International Chat/ Voice Process Qual- GRADUATE CTC: 6L Shifts-24/7 Skills- Req 1 yr exp into Quality into International Process(CHAT/ Voice) Must have worked on Callibration, Auditing, Feedback 8766285530
Involved in Functional and Non-Functional Testing of REST APIs testing using Postman and Swagger. Ability to comprehend requirements and derive testing approach. Experience in exploratory testing and sprint/iterative lifecycle.
At least 3 years of testing experience Bachelor's degree in Computer Science or similar field Experience with various QA methodology and tools Experience creating and executing test cases and writing bug reports