• To manage transaction quality profile for a customer service / sales process for our domestic client • To conduct audits as per defined guideline and sampling for transaction monitoring • To ensure 100% closure of feedbacks • To create and publish regular audit reports with management and clients (daily, weekly, monthly) • To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
• Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) • Should have excellent communication skills (written and spoken) • Preferred to have six sigma knowledge and understanding of basic QC tools • Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
Design, implement and improve company quality standards. Analyze data in order to find areas for growth. Assist in the recruiting process. Training, motivating, coaching, and correcting employees to ensure that standards are met.
The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them.
Devise procedures to inspect and report quality issues. Monitor all operations that affect quality. Supervise and guide inspectors, technicians and other staff. Assure the reliability and consistency of production by checking processes.
The exact nature of an instrumentation engineer’s job will vary by the employer’s industry. However, several core responsibilities are crucial to nearly all positions. If you become an instrumentation engineer, expect to do the following
7-8 years of experience in QA, Experience with API testing and integration, Fluent in object-oriented programming with minimum 7 years of use of OO languages (e.g. C++ or C#) for development or QA purposes.
Python, machine learning, Data Extraction, Transformation, Loading,Exploratory Data Analysis, Learning algorithms, Big Data Processing Frameworks, Data Visualization, Designed, Developed, Deployed, RapidMiner /Knime / Dataiku
Advise vendors on best practices and methods to correct issues. Participate in quality assurance process. Participate in creating, launching, or implementing new products. Develop methodology to test and measure products and applications.
Grow company revenues by developing new products. Manage product certification process. Ensure products are safe enough to be placed on shelves and sold. Work closely with engineers to develop prototypes for products.