Handling customer queries, issues, complaints, and questions via a call or e-mail providing support as per procedural documentation and relevant reports. Communicating with staff/ clients as per defined workflows/ procedures/ on the fly decisions
Please read the JD before applying, apply only if you are fresher or working in the banking industry. Industry: Investment & Retail Bank ( Goldman Sachs, JP Morgan, Citi Group, BNY Mellon, Societe Generale, Barclays, BNP Paribas, Bank of America,etc
The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer.