Deliver efficient, effective, professional and courteous service to intermediaries and customers
Address all customer and agent requests and queries within established timeframes and service levels
Take follow up action in respect of customer queris
Key Performance Indicators:
Individual and team KPI's metrics
Employee Engagement and Talent Development
Non-Voice BPO UK Chat Process - Customer Support | 20-25 K | Domlur Timing : 11 am - 8 pm Location : Domlur/IndiraNagar | Candidates within 5 Kms preferred JD 1. Degree/Graduate 2. 1-5 Years Exp in Customer Support 3. 5 days Week
Act as a coach & mentor for the team to deliver the process objectives. Monitor team performances.Work closely with the PE team and project improvement initiative with in the program.Train and Monitor team members and provide feedback.
Greeting from Black and White Business Solutions Pvt Ltd !!
Hiring For Non - Voice - Chat Support ( Non Voice Chat )
* Rotational Shift / US SHIFT / Day Shift *
* Candidate Should be in Bangalore Location for an Interview *
Derive Accurate Forecasting and capacity/ Staffing planning for effective Resource Utilization
Decisive and Actio