Should have hands on experience/ knowledge on capacity planning, forecasting, staffing, scheduling, analytics. experience in Workforce Management – Financial & Healthcare domains for Voice, chat & email.
• Client is looking for Senior Informatica Developer • Should have experience in monitoring such as in Splunk and API configurations or working with API’s. • Highly preferred with Hyperconnect and worked on Anaplan integrations using Informatica clou
• Define NOC knowledgebase, procedures and documentation • Provide training to existing NOC staff • Advanced experience with SolarWinds monitoring software. • Good Knowledge on SolarWinds implementation and configuration.
Job Description: Roles and Responsibilities ∙ Accountable for day to day delivery of the assigned project towards the customer ∙ Analyzing & troubleshooting different network related issues ∙ Responsible for Cluster Optimization
We are looking for a candidate who has exposure in Cloud Platform Operations Division is looking for a Sr. Monitoring Engineer to help us shape the future of our cloud, on-premises infrastructure and application/API monitoring and evolve our engineer
•Call monitoring, call audits or Transactional/back audits. •Feedback & Coaching – Feedback should be one on one feedback •worked on CSAT/Voice of customer analysis •Knowledge of 7 tools of QC •Different types of reports & analysis •Lean/Six Sigma
Basic understanding of network topology in 4G, 5G & VoLTE networks Exposure in OSS & Analytics for telecom operators involving Core and RAN in 4G and Volte networks along with clear understanding of different network protocols.
MBA-HR with 6-8 year expertise in HR Generalist profile with focus on HR Policy formulation, KPI/KRA, PMS training & Development, Good Team Building/Leadership abilities. Must have ability to devise systems & SOP's for staff. Age Limit: 40 Years