Should have hands on experience/ knowledge on capacity planning, forecasting, staffing, scheduling, analytics. experience in Workforce Management – Financial & Healthcare domains for Voice, chat & email.
TOP BPO- Ggn/Noida Desg-Quality Analyst/ Quality Coach Process- International Exp-Req 1+yr exp into Quality in a BPO Skills-Well-versed with Callibration, Feedback, Auditing, 7 QC Tools ONLY GRADUATES CTC:5.5L 24/7 SHIFTS CALL-8766285530/ 8467054123
TOP BPO - Gurgaon/ Pune Quality Analyst- International Chat/ Voice Process Qual- GRADUATE CTC: 6L Shifts-24/7 Skills- Req 1 yr exp into Quality into International Process(CHAT/ Voice) Must have worked on Callibration, Auditing, Feedback 8766285530
Assistant Manager Quality- Social Media Process Loc: GGN CTC Upto: 7LPA 24/7 Shifts Process: International Req 2+yrs exp as a TL/ AM quality on papers in a BPO in International Process Well-versed with 7QC Tools, Callibration, Auditing
Managing Collection Partner for optimum efficiency . Monitoring, timely resolution all issues highlighted by agency. Calling High Value customers and retaining them Managing payment collection from field through riders Manage Collection targets.
Manages human resource staff by recruiting, selecting, orienting, and training employees. Advances human resource staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results.