We are looking for a qualified Customer Service representatives who will offer excellent customer service . Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies
Job Description :
. The primary responsibility of the role is to perform quality checks on English language digital content while listening to and to identify errors as well as validating errors reported by various systems and custo
. The primary responsibility of the role is to perform quality checks on English language digital content while listening to and to identify errors as well as validating errors reported by various systems and customers.
o Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
o Calling Credit cards customers for various service and sales related campaigns.
o Targets on conversions and cross sellin
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and
Job Description :
Ø To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction
Ø To identify and convert the opportunities for cross selling (banking product) on customer's call