Education:• Minimum HSC/Graduate – any stream • To manage transaction quality profile for a customer service / sales process for our domestic client • To conduct audits as per defined guideline and sampling for transaction monitoring • To ensure 100% closure of feedbacks • To create and publish regular audit reports with management and clients (daily, weekly, monthly) • To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls • To drive process improvement initiatives • To drive calibration sessions with internal or external customers • To conduct training for group of agents, when needed • To conduct quality induction for new hire batch
The Process Governance Executive will be involved in process improvements, process reengineering, and process excellence. The Governance Executive will be in-charge of the strategic planning of the sales processes
- Proven experience in managing customer facing web applications - Bachelor's Degree in an appropriate field of study or Proven working experience in project management - 5-8 years of experience - (PMP) / PRINCE II / Six Sigma
PROGRAMMERS / JR. PROGRAMMERS for developing new version of COINCAP-ERP which is under development. Candidate must have exposure to .NET Framework with C# and VB programming languages. Database ORACLE.
Dev oops Engineer Management consulting co MUMBAI CITY SKILLS DEV OOPS KUBERMETES AWS AZURE SCALABILITY LINUX WINDOWS GIT BIT BUCKET SVN SERVERLESS LAMBDA ANSIBLE CLOUD FORMATION MS SQL REDIS MONGO DB KAFKA JENKINS CI AND CD BASH OR POWER OR SHELL
Posted: 26 days ago
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