Candidate should be well versed with latest Windows 10 Operating System Candidate should have hands on experience in troubleshooting issues related to Windows 10 and MS Office 365 in a remote desktop environment.
Looking for Hindi speaking candidate with technical knowledge in Networking and troubleshooting . willing to work in both day and Night shift. Immediate joiner are required . work from Home till Jan 2021. candidate should be good in Hindi .
• Troubleshooting routers and hubs and resolving technical queries for the international customers via phone • Provide L1-support for home Networking devices, printers, PC, windows related issues • Knowledge in installing OS and connected peripheral
Roles and Responsibilities : Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated