Brief: We are looking for a talented person with a combination of stellar design capabilities and strong technical skills to join the B2B Solution Management team. The ideal candidate will be passionate about connecting with clients, understanding
* Technical Support (TS) shall encompass the following queues – Installation, How-to and Technical Queries. * Support the software installation and deployment activities for license users across Windows and MAC operating systems.
Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated •
We specialise in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.