Respond to customer phone calls and emails by recording the details of events Understand technical issues reported by customers, identify the different products of the company, assign the tickets to the relevant NOC team in charge of solving them.
Technical skills could be secondary Expert with Mac operating systems and PC Trouble shooting Expert Active Directory Expert Virtual Desktops - Troubleshooting with VDI Work on expired Token’s Expert Office 365 LAN Admins
Posted: 4 months ago
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