The incident manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting. Ensures effective planning and implementation of creative and innovative service changes
Proficient in providing the first level of IT support through taking calls, answering emails and handling incidents or service requests using the incident management and request fulfilment processes as per set SLA's which list ensuring high level of
1. Tech lead IT Applications. Should have 7-8 years of experience in Application support. Provide technical leadership to team of SMEs. Support on the skill area : Incident/SR/Release and Deployment management Strong technical skills.
The Security Analyst serves an essential role in providing support in the identification, escalation and remediation of threats and incidents. We support monitoring via SentinelOne, EventTracker, Perch, Stratozen & O365 monitoring etc.
Looking for SNOW - Control M. An ideal candidate with evaluate current methods, software and architecture to propose and implement appropriate processes and tools to improve, automate and secure our environment.