Help desk assistants provide technical assistance of all kinds, such as assisting customers with account creation and other software-specific functions. They provide this assistance over the phone and through email and other messaging applications.
Bengaluru / Bangalore
Hyderabad / Secunderabad
Hiring IT Helpdesk - Semi Voice Process in one of the Leading BPO Client Company @Bengaluru !!
Our Client is an American multinational technology company that provides business consulting, information technology and outsourcing services.
Technical Helpdesk (remote desktop support)
JD for DL2
· First Level support for all Desktop calls
· Installation of Std. Wintel Desktop Operating Systems
· Should be familiar with Desktop concept in an active directory environment.
Co-ordinate with brands at Mall and set up slots for software installation or upgrade Install the system prerequisite software Ensuring Availability of accurate sales data for brands , analysis and RCA of issues Customer Support and MIS reporting