Skill : L1 Tech Support with International Voice (Voice and Accent Round is included) Experience : 3 years to 6 years Location : Bangalore Notice Period : Immediate to 1 month only Education : Any Graduate
• Good hands on experience working as technical service desk and handling all desktop related incidents remotely • Good knowledge on ITSM especially incident and problem management • General Knowledge on AD, servers and network is preferred.
Overall responsibility for the implementation of Helpdesk Management System. Ensure all tickets logged in Helpdesk Software. Review report of Open / Onhold tickets on daily basis. Call to each technician during
Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Mai