Administer and maintain the Citrix software and servers.Tasks included working with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix.
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Directly manage teams of software engineers and software QA/testers working on multiple projects, mainly for US clients. Act as India liaison with end-client management and onshore US delivery management and account management resources.
Overall responsibility (and lead facilitator) for the delivery, management and improvement of IT services to support the company’s business and meet user needs, using a set of well-defined best practices (based on ITIL and ISO).