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firstsource solutions limited Jobs & Career

International BPO

Company Name Confidential
Mumbai City
0-2 years
Not Specified

international bpo Voice process non voice process Collections Emails and chats

Skills :

Opening for International BPO

Firstsource solutions Limited
Mumbai Mumbai City
0-5 years
10000 - 430000 INR

We have opening for top international bpo Candidates should be able to speak fluent English, should able to solve customer problems, etc candidates should be okay with 24*7 rotational shifts 5 days working and 2 days off

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Monitor agents to identify errors, deviations & initiate corrective measures. Generate account specific QA reports based upon predefined contractual criteria and provide inputs to operations.

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Conducts process training for new hires as well as provides support and mentors the team on the floor after the completion of process training.

Skills :

Conducts process training for new hires as well as provides support and mentors the team on the floor after the completion of process training.

Skills :

Monitor agents to identify errors, deviations & initiate corrective measures. Generate account specific QA reports based upon predefined contractual criteria and provide inputs to operations.

Skills :

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Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances.

Skills :

KEY RESPONSIBILITES: o Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

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CUSTOMER SERVICE CSA in this role deals with a number of incoming calls, pertaining to the client’s business. The associate provides excellent customer service and gives precise information to the customer satisfaction.

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back end process

Firstsource solutions Limited
Mumbai City
1-4 years
Not Specified

Job Description HIRING FOR UK AND US CHAT/VOICE PROCESS 5 days working.  2 week offs.  Good Salary with high incentives.  Pick up and Drop Facilities available  Good verbal and written

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o Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

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Customer support executive

Firstsource solutions Limited
Bengaluru / Bangalore
0-1 years
190000 - 229999 INR

KNOWLEDGE AND SKILLS: o Excellent communication skills in English & Hindi o Polite and customer service oriented o Exhibits patience and empathy to resolve customer queries

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Opening for international bpo

Firstsource solutions Limited
Mumbai Mumbai City
1-10 years
Not Specified

Skills :

KEY RESPONSIBILITES: o Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

Skills :

Generate Daily dashboard and publish for user. Develop and /or update standard reports. Ensure accuracy and completeness of data generated from Business Intelligence System (BI), MIS and GIS.

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Conducts process training for new hires as well as provides support and mentors the team on the floor after the completion of process training.

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QA Uk Process

Firstsource solutions Limited
Mumbai
1-3 years
Not Specified

Monitor agents to identify errors, deviations & initiate corrective measures. Generate account specific QA reports based upon predefined contractual criteria and provide inputs to operations.

Skills :

Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances.

Skills :

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International Call Center

Company Name Confidential
Mumbai
1-2 years
100000 - 300000 INR

International bpo

Skills :

CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the client’s business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfact

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Looking for International Voice/Non-Voice Process.

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Campus Hiring 2019

Firstsource solutions Limited
Mumbai
0-1 years
Not Specified

We are approaching you for campus hiring as we believe your institution has the right talent mix that aligns to the business needs of the verticals we service.

Skills :

KEY RESPONSIBILITES: o Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

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