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Process Leader

First Source
India
Not Specified

. Operational * Leads a team of 12- 20 customer service associates and motivates them to achieve the team SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. * Floorwalks regularly

Executive - Support Engineer

First Source
India Chennai
1-4 years

Responsibilities: Principal duties and responsibilities: * Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to

Executive - Human Resources

First Source
India Chennai
1-4 years

. 1+ years of work experience in Human Resource. . Excellent verbal & written communication . Flexibility to work rotational shifts and willingness to work until 12 a.m. Qualifications . Education - MBA (HR) or any equivalent courses

Team Executive

First Source
India Chennai
2-3 years

Responsibilities * In-depth Knowledge and Experience in the US Health Care Payer System. * 2-3 years of experience in Claims Adjudication. With over 1 year of experience as a supervisor. * Proven track record in managing processes, streamlin

DGM - Technology

First Source
Hyderabad / Secunderabad India
Not Specified

Purpose of the role and responsibilities : Reporting to the VP/SVP of service line technology, the GM - Business IT professional services leader will have responsibility for building and sustaining a IT services team and practice, including: * Bu

Associate Director-Workforce Management

First Source
India Mumbai
12-15 years

JOB TITLE - DGM WFM Responsibilities * You will consult with local managers, project managers and other key players to define WFM requirements to meet program metrics. * You will compile and interpret statistical information to calculate and p

Team Lead

First Source
India Chennai
Not Specified

* Ensuring that the key Service Level Agreements are met consistently without any exceptions. * Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded. * Work in tandem with all Business fu

Senior Software Engineer

First Source
Bengaluru / Bangalore India
Not Specified

ASP.Net,C#.net,Javascript, Json/ Ajax,Webservices, WCF services, Sql Server, MVC, Azure Basics Qualifications B.E/B.Tech [ Computers], MCA

Support Engineer

First Source
India Chennai
2-5 years

Job Summary: Position works closely with the Incident Manager to ensure service availability and respond to system anomalies providing initial triage and communication regarding service disruptions. Identify and drive resolution of system problems w

Associate - Support Engineer

First Source
India Indore
1-4 years

Responsibilities: Principal duties and responsibilities: * Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to

Manager - Talent Acquisition

First Source
India Chennai
Not Specified

Description The Talent Acquisition Manager is in charge of planning, developing, managing and overseeing talent acquisition and recruitment processes and strategies.. TA Manager will be supervise a team of 4-6members * Investigate and determine em

Executive - Service Quality

First Source
India
3-6 years

Job Summary :A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different dep

Manager - Operations

First Source
India Chennai
Not Specified

This position calls for a Manager who has managed Shared services Line of business including financial , Vendor, Reporting and Contractmanagement Support and Manage the Shared Services team that manage Service contracts, Service Level Reporting, Oper

Senior Manager - Workforce Management

First Source
India Chennai
Not Specified

WFM Business Analysts are positioned in each account to drive operational analytics and change management with the accounts where we deploy the WFM tools andframework. He/she is responsible for collaborating with the relevant stakeholders, understand

DGM - Robotics Process Automation

First Source
India Chennai
3-6 years

Job Title: DGM/GM Level: C/D Hiring Location: Bangalore Department/Group: Technology Business Unit: RPA Technology Travel Required: Yes - around 25% Salary Range: Sub Process: Voice/Non Voice: - Grade C/D Reporting To : VP - Business Transformat

Manager - Technology

First Source
India Chennai
Not Specified

Health Plan Core Admin Platform Configuration and Testing for a leading Health Insurance Plan. * Development of Test Cases and Test Scripts * Core Configuration * Claims Configuration * Benefits Configuration * Provider Contract Config

DGM - Operations

First Source
Bengaluru / Bangalore India
4-6 years

Job Description - DGM Operations Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order t

CSA

First Source
India Chennai
3-6 years

Summary The associate provides appropriate solutions to the customer while providing a high level of customer service and accurate information. Key Responsibility 1. Production, Quality 2. Shift and Schedule adherence 3. Process Knowledge Minimum Eli

Process Leader

First Source
Bengaluru / Bangalore India
Not Specified

Job Description for Benefits Testing Analyst: This position is responsible for the testing of system configuration changes as it relates to claim processing, fee schedule updates, contract modifications, enrollment configuration, premium billing, emp

Senior Manager - software

First Source
Bengaluru / Bangalore India
10-13 years

THIS ROLE IS FORUSA, Expectations and role descriptions below Platform technical lead ( 50% development, 50% across incident support, client coordination and onboarding , roadmap and requirements) for a market leading mortgage platform. Skills - Arou

Senior Manager - Product and Strategy

First Source
India Mumbai
5-7 years

Purpose of the role: Firstsource Solutions Limited aims to scale its Digital Media practice by bringing in cutting edge solutions for global media companies in US and Europe across Print, Streaming, TV, AdTech and Gaming/eSports. The company new stra

Manager - Talent Acquisition

First Source
Bengaluru / Bangalore India
Not Specified

POSITION PURPOSE The role is that of a business partner to fulfill the manpower requirements of all functions in a specific location. The role requires creating processes and experiences that grow the capacity of the organization's key people resourc

Senior Manager - Marketing

First Source
Bengaluru / Bangalore India
Not Specified

Senior Marketing Content Manager, Europe Level: Senior Manager - Marketing Company:Firstsource Solutions Location: India Firstsource provides digital customer management services. We help our clients gain insights from customer interactions, drive u

Assistant Manager - Analytics

First Source
India Mumbai
2-5 years

AM - BI Manager As BI manager, you will have to understand visualization projects, lead initiatives and collaborate with cross-functional partners and vendors to create effective insightful visualization. * Drive project effectively by owning the

Manager - Presales

First Source
India Chennai
3-6 years

Job Overview: Developing and maintaining a strong repository of data with all relevant information for repeatable use in meeting pre-sales requirements. Create capability presentations, case studies and other collateral Establish SOPs for prospect /

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