Candidate should be well versed with latest Windows 10 Operating System Candidate should have hands on experience in troubleshooting issues related to Windows 10 and MS Office 365 in a remote desktop environment.
Roles and Responsibilities : Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated
Hardware / Network Engineers with 1 or 2 years experience experience in system servicing , Troubleshooting Experience in installing Network Switches,Routers and Antivirus Knowledge in Server Operating Systems Experience in Wireless Technology
Engineers with minimum 6months to 3years experience of Windows operating system, familiarity with Windows Patch management and SCCM would be preferred. Job involves upgrading SCCM, windows patches on the desktops, laptops across diverse users.