A Desktop Engineer Job seeker would be the one who would be able to provide technical assistance to an organization and its clients as well. A candidate applying for a desktop engineer job would be required to help with the installation and upgradation of the hardware and software systems. S/he should also be capable enough to troubleshoot challenges and issues occurring with the systems. The aspirant will also do really well is s/he has a problem-solving attitude paired with the capability to give clear technical instructions. The desktop engineer will also be expected to know and deal with remote troubleshooting techniques. S/he will also be responsible for prompt and accurate customer service apart from showcasing the prowess to increase client satisfaction by leaps and bounds. Apart from this, the candidate will need to address user tickets related to hardware, software and networking. Not just that, s/he will be called upon to help customers with understanding installing applications and computer peripherals. Asking targeted questions to diagnose problems is also the lookout of a desktop engineer. Testing different pathways until an issue is resolved is also be part of the desktop engineer's KRA. A hands-on experience with Windows/Linux/Mac OS environments would work well for the candidate. Also a working knowledge of office automation products and computer peripherals, like printers and scanners would present an added advantage for the aspirant.