Maximizing profitability of the F&B outlet by increasing revenue and controlling costs wherever possible. Establishing and ensuring the highest service standards. Monitoring menu, promotional activities etc and ensuring guests are made aware about.
Responding to customer queries. identifying customer needs and providing accurate, valid and complete information. Creating the Purchase Order in our CRM and arranging the invoicing and payment collection from the customers.
Respond to customer phone calls and emails by recording the details of events Understand technical issues reported by customers, identify the different products of the company, assign the tickets to the relevant NOC team in charge of solving them.
Candidates should provide support to customers by clearly communicating information in a user-friendly and professional manner. Candidates are mainly responsible for taking charge of the queries (via email) from the customers