Management and resolve customer complaints End to end (FCR) where possible Knowledge of customer service practices and principles (Listen to customers (and share their feedback, avoid fillers, English proficiency, empathy and listening skills.).
•Coaching, training, and troubleshooting customer needs.•Talking to prospective clients to understand their needs, assess their goals, and determine potential fit with Replicon’s technologies.•Working closely with others on the Customer Success .
You will be responsible for managing the support of software Applications that has been implemented at the client location. Management of cross-functional teams at client sites, coordinates events and tasks between customers and internal department.
MINIMUM1 YEAR EXP NEEDED IN ANY FIELD PARMANENT WORK FROM HOME SALARY -15000 LAPTOP/DESKTOP+BB+4GB RAM+WINDOWS10 MUST HAVE WILL GET 600 FOR BROADBRAND CHARGES REIMBURSEMENT KINDLY SEND CV AT 8420029837(POOJA)