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Job Description : * Job Responsibilities : 1. Ensure smooth and efficient day to day operations within the team 2. Drive performance effectiveness and customer experience 3. Coach assigned Advisors on observed areas of improvement

Skills :

Job Role: . To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. . To identify and convert the opportunities for cross selling (banking product) on customer's call. . Responsibl

Job Role: Ø To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction Ø To identify and convert the opportunities for cross selling (banking product) on customer's call Ø Responsible for qu

Job Role: . To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. . To identify and convert the opportunities for cross selling (banking product) on customer's call. . Responsibl

Job Role: Ø To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction Ø To identify and convert the opportunities for cross selling (banking product) on customer's call Ø Responsible for qu

Job Role * Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment * Ensuring strict adherence to service and quality benchmarks, and world class service experience fo

Job Role . To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction . To identify and convert the opportunities for cross selling (banking product) on customer's call . Responsible f

Job Role . Responsible for managing a team of 15-18 officers handling inbound calls in Retail Liabilities . Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks . Manage Floor to monitor discipline

Job Role : * Continuously maintain a strong product proposition that attains competitive advantage * Responsible for achievement of key parameters of product performance i.e. product * Enhancement with new features/services * Responsible

Job Description : Job Role Ø To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction Ø To identify and convert the opportunities for cross selling (banking product) on customer's call Ø

Job Role: o Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. o Calling Credit cards customers for various service and sales related campaigns. o Targets on conversions and cross sellin

CONTACT CENTRE SERVICE & SALES ASSOCIATE I, GSC's

HSBC
Hyderabad / Secunderabad India
Not Specified

Job Description Business: Contact Centre Why join us Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by

CRM/Contact Centre Technical Consultant

Hewlett Packard Enterprise
India Gurgaon / Gurugram
3-6 years

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is H

Job Role: . To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. . To identify and convert the opportunities for cross selling (banking product) on customer's call. . Responsibl

Job Role : * Continuously maintain a strong product proposition that attains competitive advantage * Responsible for achievement of key parameters of product performance i.e. product * Enhancement with new features/services * Responsible

Job Role: . To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction . To identify and convert the opportunities for cross selling (banking product) on customer's call . Responsible for qu

Job Role: . To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. . To identify and convert the opportunities for cross selling (banking product) on customer's call. . Responsibl

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Grou

Skills :

Job Role: . To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction . To identify and convert the opportunities for cross selling (banking product) on customer's

Span 450+ team across Blore, Noida and Thane at CEC Reporting into CEC Mgr Location of Role: Thane, CEC Job Role : * Ensuring delivery of Service Levels , TNPS, Repeat Control, Service Request TAT, Complaint TAT and Quality scores as per benchmark

Job Role: . Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards . Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks . Manage Floor to monitor discipline on fl

Job Role . To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction . To identify and convert the opportunities for cross selling (banking product) on customer's call . Responsible for qua

BPO Contact Centre Centre

Connecting the Dots
Chandigarh Mohali
0-5 years

Connecting The Dots focuses solely on the BPO industry and we have a wealth of consultancy knowledge and recruitment experience of over 20 years.
We work with a select number of clients and service their Manpower Requirement.

Skills :

Job Role: . To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction . To identify and convert the opportunities for cross selling (banking product) on customer's

Job Description : Job Role Ø Mentor New joinees during OJT Ø Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks Ø To Assist new people understand the working of the contact center

Skills :

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