•Call monitoring, call audits or Transactional/back audits. •Feedback & Coaching – Feedback should be one on one feedback •worked on CSAT/Voice of customer analysis •Knowledge of 7 tools of QC •Different types of reports & analysis •Lean/Six Sigma
TOP BPO - Gurgaon/ Pune Quality Analyst- International Chat/ Voice Process Qual- GRADUATE CTC: 6L Shifts-24/7 Skills- Req 1 yr exp into Quality into International Process(CHAT/ Voice) Must have worked on Callibration, Auditing, Feedback 8766285530
Assistant Manager Quality- Social Media Process Loc: GGN CTC Upto: 7LPA 24/7 Shifts Process: International Req 2+yrs exp as a TL/ AM quality on papers in a BPO in International Process Well-versed with 7QC Tools, Callibration, Auditing
TOP BPO- Ggn/Noida Desg-Quality Analyst/ Quality Coach Process- International Exp-Req 1+yr exp into Quality in a BPO Skills-Well-versed with Callibration, Feedback, Auditing, 7 QC Tools ONLY GRADUATES CTC:5.5L 24/7 SHIFTS CALL-8766285530/ 8467054123
Quality Analyst/ Senior Quality Analyst Loc: Pune Process: Banking/ Chat Req 2+yrs exp as a Quality Analyst in a BPO Must have worked into BFSI /chat domain Well-versed with Quality matrices Only Graduates CTC:5.2L 24*7SHIFTS 8766285530/ 8467054123
Minimum exp of 1 year into BFSI/Chat domain only Candidate should be from international background only Must be a Graduate with Min 1 Year Exp as Quality Analyst in BPO on Papers Good communication skills ctc upto 5.2LPa Simmi 8467054123, 8766285530
The Engagement Centre Manager manages the overall responsibilities of the Customer Engagement Department and work closely with senior management for developing and implementing business goals and KPI for the department and projects.
Should have hands on experience/ knowledge on capacity planning, forecasting, staffing, scheduling, analytics. experience in Workforce Management – Financial & Healthcare domains for Voice, chat & email.
Job Description: Roles and Responsibilities ∙ Accountable for day to day delivery of the assigned project towards the customer ∙ Analyzing & troubleshooting different network related issues ∙ Responsible for Cluster Optimization
• Define NOC knowledgebase, procedures and documentation • Provide training to existing NOC staff • Advanced experience with SolarWinds monitoring software. • Good Knowledge on SolarWinds implementation and configuration.
The Quality Manager will understand the business metrics, build a story which summarizes holistic quality performance, identify solutions, and implement the necessary actions which lead to improved performance and customer experience.
• Client is looking for Senior Informatica Developer • Should have experience in monitoring such as in Splunk and API configurations or working with API’s. • Highly preferred with Hyperconnect and worked on Anaplan integrations using Informatica clou