•Call monitoring, call audits or Transactional/back audits. •Feedback & Coaching – Feedback should be one on one feedback •worked on CSAT/Voice of customer analysis •Knowledge of 7 tools of QC •Different types of reports & analysis •Lean/Six Sigma
The pharmaceutical industry is responsible for the development and distribution of a vast array of products and services. From lab scientists discovering drugs to pharmacists selling to the public, great pharmaceutical professionals are out there.
This is the most important duty performed by call center agents who work in the insurance or medical industries. Incorrect customer information could suspend important benefits and coverage, so they usually start every call by verifying the customer’