A Passenger Service Agent is a representative of the airline. They are all airport staff members who welcome passengers at check-in desks and boarding gates. Before the flight, the Agent verify the tickets,
Valet attendants are among the first people customers encounter. As such, employees aim to make a good impression through acknowledgement and a pleasant exchange. Other possible actions include opening and closing doors and assisting with luggage or
The hotel concierge is the first point of contact for customers and guests entering the hotel. They are the face of the hotel’s brand, so professionalism and a friendly and approachable disposition are important to making guests feel welcome.