• To manage transaction quality profile for a customer service / sales process for our domestic client • To conduct audits as per defined guideline and sampling for transaction monitoring • To ensure 100% closure of feedbacks • To create and publish regular audit reports with management and clients (daily, weekly, monthly) • To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
• Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) • Should have excellent communication skills (written and spoken) • Preferred to have six sigma knowledge and understanding of basic QC tools • Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
Wanted freshers for non voice!! - immediate joining is available - Salary will be around Rs. 10,000- 15,000 - Working days ( Monday - Saturday) - Work location will be in Chennai - Hike will be there once in every year
Wanted freshers for international voice!! - immediate joining is available - Salary will be around Rs. 10,000- 15,000 - Working days ( Monday - Saturday) - Work location will be in Chennai - Hike will be there once in every year
Spot offer for Telugu or Malayalam fluent candidates for domestic BPO voice process, Chennai. Interested candidates, please send text message in WhatsApp 7200003809 mentioning that you are applying for Telugu/Malayalam voice. We will get back to you
Generating and following up with new business leads. Drawing up proposals and presenting them to prospective clients. Ensuring all processes are carried out in accordance with company regulations, as well as health and safety codes. Establishing and
• Candidate should possess excellent oral and written communication skills• Candidate with good customer service skills would be preferred• Candidate should have 0-5 year of experience in Customer Support Voice Process.
Posted: 29 days ago
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