• To manage transaction quality profile for a customer service / sales process for our domestic client • To conduct audits as per defined guideline and sampling for transaction monitoring • To ensure 100% closure of feedbacks • To create and publish regular audit reports with management and clients (daily, weekly, monthly) • To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
• Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) • Should have excellent communication skills (written and spoken) • Preferred to have six sigma knowledge and understanding of basic QC tools • Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
A Finance Manager distributes the financial resources of a company, is responsible for the budget planning, and supports the executive management team by offering insights and financial advice that will allow them to make the best business decisions.
Connecting The Dots focuses solely on the BPO industry and we have a wealth of consultancy knowledge and recruitment experience of over 20 years. We work with a select number of clients and service their Manpower Requirement.
Minimum exp of 1 year into BFSI/Chat domain only Candidate should be from international background only Must be a Graduate with Min 1 Year Exp as Quality Analyst in BPO on Papers Good communication skills ctc upto 5.2LPa Simmi 8467054123, 8766285530