Provides product, service, or equipment technical and engineering information by answering questions and requests. Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.
Designing and implementing new features into Oracle APEX, SQL, PL/SQL.
Welcoming clients in the company's premises and answering the phone (or mails). Follow-up of customer experience. Providing an impeccable service to clients in order to retain them. Answering questions, suggestions, remarks from clients.
Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards.
Candidate must have chip level experience in Laptops & Desktops Hardware .
must have good knowledge of laptops and computer hardware
Should be able to troubleshoot the desktops & laptop problems
Able to repair the faulty laptops parts
Greet and assist customers as they shop for new products
Suggest applicable and relevant upsells to help customers walk out the door with everything they need
Meet weekly, monthly and quarterly sales quotas. Prepar and submit weekly sales reports
Design quality sales training programs within budget limitations
Schedule individual and team training plans on a regular basis
Evaluate strengths and weaknesses to identify training needs
Design onboarding session for new hires and sales trainee