Handling customer queries, issues, complaints, and questions via a call or e-mail providing support as per procedural documentation and relevant reports. Communicating with staff/ clients as per defined workflows/ procedures/ on the fly decisions
Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. Maintains quality service by establishing and enforcing organization standards.
Front desk managers supervise the day-to-day operations of front desks and reception areas for business primarily in the hospitality industry. They train and manage staff, supervise administrative and clerical duties