TOP BPO- Gurgaon WFM- Real Time Analyst CTC-5.6LPA 24/7 Shifts Skills 1+yr exp into WFM as a Real Time Analyst in a BPO Must have break shift adherence, Real Time Floor Activities Decent communication skills
Should have hands on experience/ knowledge on capacity planning, forecasting, staffing, scheduling, analytics. experience in Workforce Management – Financial & Healthcare domains for Voice, chat & email.
Identifying Clients, Introducing the Company and Self, Presenting the Concept, Convincing Its Values and Its Benefits and client onboarding, Adhering to Target Limits. This Job is work from home in the USA working hours