Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN
Ø Experience of handling calls / tickets from end user over phone and provide L1 support.
Ø Experience of Logging and updating tickets (with accurate and descriptive
Should have good communication skills, and should be able to speak, read, and write in English / Hindi.
Should be able to communicate confidently and politely with users
Experience of at least one year in a call center.
Answer incoming calls
Responsible for providing handholding support to end user in accessing the application related to department.
· Responsible for guiding users and providing functional support for known issues.
· Coordinating between Client’s SPOCs