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Workplace Engineering Track Specialist

Hexaware
6-9 years
Not Specified

Job Description


Job Description
Responsibilities:
. Provide level 2 support on all corporate owned Apple devices.
. Responsible for deployment and administrator of the JAMF Pro
. Maintain the development, test, and production environments for multi-site global access.
. Assist End User Design & Engineering in testing and keeping production images up to date
. Architect and align JAMF and Apple technology with business processes to enhance efficiency.
. Respond to service desk ticket escalations. Investigate, analyze, document, and correct reported defects, working directly with users, developers, other engineers.
. Create and maintain technical documentation as well as assist with training and related materials as needed.
. Provide desk support including analyzing and resolving end-user issues
. Provide phone support and remote remediation for workstation issues
. Troubleshooting and resolving customer system problems across a broad range of technologies
. Provide remote installations of service Packs, new software, upgrades, and security updates
. Provide onsite support and installations to clients when necessary
. Should be thorough in Installing, configuring, and troubleshooting Mac OS X Clients
. Should diagnose Mac hardware issues and ready to provide L3 level Mac support remotely
. Should have a minimum 1 year of hands-on experience in JAMF PRO (Casper suite) administration and JAMF Server management skill
. Should create JAMF policies & configuration profiles in JAMF Pro (Casper),
. Should create Self Service policies and customizations
. Should create Configuration profiles for application kernel and system extensions,
. Should hold strong knowledge on JAMF (Casper) policy Scoping
. Should create Mac application packages using Composer, Packages, etc.,
. Should handle mass deployments through JAMF PRO (Casper)
. Should have bash / python / swift shell scripting knowledge
. Should Posses good knowledge in ITIL Process & Practices
. Resolve incidents and requests within SLA
. Building, configuring, testing, and implementing images for MacOS
. Identifying bugs and deficiencies in client management tools or processes, planning for and successfully implementing steps to remediate.
. Maintaining meticulous documentation of all managed systems, deployment processes, software configurations, packaging procedures, imaging processes, QA testing and other desktop and application-related processes.
. Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems
. Partner with Windows Engineers to support the Windows, VMware, SCCM environment including activities such as provisioning, maintenance, and troubleshooting for specific location
. Knowledge of proxy infrastructure including client-side proxy configuration (Proxy autoconfigure files, etc)
. Knowledge of networking including IP address, and high-level analysis of network captures
. Knowledge of network Services such as DNS, DHCP, Network File System, and printing services
. In addition to MDM experience using Intune and working with Azure labs.
. Sale support

Job Details

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IT

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Airwatch:MDM Deskside Altiris Endpoint Mgmt-Deskside Asset Mgmt Services(Hardware) Asset Mgmt Services(Software) BBCA(BMC CM /Marimba)-Deskside Blackberry Enterprise Services Bomgar - Deskside BYOD:MDM Deskside Citrix Server_WP Citrix Xen Deskside Citrix XenApp Deskside Domino:Msg and Collab Endpoint Protection - Deskside Enterprise Vault Msg/Collab EUC Architect EUC Product Manager Exchange In-Premise Global Account Mgmt Go to Assist (Citrix)-Deskside Google Apps Administrator HW Mnanagemt Endpt -Deskside Image (Build/Upgrade)-Deskside Image Supp/Deployment Deskside Install Shield:AppPkg-Deskside LCS/OCS/Lync:Msg and Collab Linux - Deskside Macintosh - Deskside Managed Print Service-Deskside MobileIron:MDM Deskside Networks - Deskside Notes:Msg and Collab O365 Admin Other Deploymnt tools-Deskside Other Devices - Deskside Others Tools/Apps:MDM Deskside Patch Mgmt (WSUS/GPO)-Deskside Portugese - Brazilian SD Portugese - Portugal SD ROBO Deskside SCCM/SMS End pt Mgmt-Desksid Servers - Deskside Service Desk Cantenese Service Desk Czech Service Desk Danish Service Desk Dutch Service Desk English Service Desk Finnish Service Desk French Service Desk German Service Desk Hindi Service Desk Hungarian Service Desk Italian Service Desk Japanese Service Desk Korean Service Desk Lead Service Desk Malay Service Desk Manager_WP Service Desk Mandarin Service Desk Microsoft App-V Service Desk Microsoft RDS Service Desk Norwegian Service Desk Polish Service Desk Romanian Service Desk Russian Service Desk Scandinavian Service Desk Swedish Service Desk VMware Horizon Service_Delivery:Ops Mgr_WP Service_Delivery:Shift Lead_WP Service_Delivery:Tower Lead_WP Service_Delivery:Track Lead_WP Sharepoint Cloud Sharepoint: In Premise Unified Comm:Msg and Collab Unified Communication Arch Voice and Accent Coach Windows PC - Deskside Wise Packaged Studio- Deskside

About Hexaware

Job Source : careers.hexaware.com

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