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Workplace Engineering Track Specialist

6-9 years
Not Specified

Job Description

Job Description
. Provide level 2 support on all corporate owned Apple devices.
. Responsible for deployment and administrator of the JAMF Pro
. Maintain the development, test, and production environments for multi-site global access.
. Assist End User Design & Engineering in testing and keeping production images up to date
. Architect and align JAMF and Apple technology with business processes to enhance efficiency.
. Respond to service desk ticket escalations. Investigate, analyze, document, and correct reported defects, working directly with users, developers, other engineers.
. Create and maintain technical documentation as well as assist with training and related materials as needed.
. Provide desk support including analyzing and resolving end-user issues
. Provide phone support and remote remediation for workstation issues
. Troubleshooting and resolving customer system problems across a broad range of technologies
. Provide remote installations of service Packs, new software, upgrades, and security updates
. Provide onsite support and installations to clients when necessary
. Should be thorough in Installing, configuring, and troubleshooting Mac OS X Clients
. Should diagnose Mac hardware issues and ready to provide L3 level Mac support remotely
. Should have a minimum 1 year of hands-on experience in JAMF PRO (Casper suite) administration and JAMF Server management skill
. Should create JAMF policies & configuration profiles in JAMF Pro (Casper),
. Should create Self Service policies and customizations
. Should create Configuration profiles for application kernel and system extensions,
. Should hold strong knowledge on JAMF (Casper) policy Scoping
. Should create Mac application packages using Composer, Packages, etc.,
. Should handle mass deployments through JAMF PRO (Casper)
. Should have bash / python / swift shell scripting knowledge
. Should Posses good knowledge in ITIL Process & Practices
. Resolve incidents and requests within SLA
. Building, configuring, testing, and implementing images for MacOS
. Identifying bugs and deficiencies in client management tools or processes, planning for and successfully implementing steps to remediate.
. Maintaining meticulous documentation of all managed systems, deployment processes, software configurations, packaging procedures, imaging processes, QA testing and other desktop and application-related processes.
. Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems
. Partner with Windows Engineers to support the Windows, VMware, SCCM environment including activities such as provisioning, maintenance, and troubleshooting for specific location
. Knowledge of proxy infrastructure including client-side proxy configuration (Proxy autoconfigure files, etc)
. Knowledge of networking including IP address, and high-level analysis of network captures
. Knowledge of network Services such as DNS, DHCP, Network File System, and printing services
. In addition to MDM experience using Intune and working with Azure labs.
. Sale support

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