Workplace Engineering Track Specialist

Workplace Engineering Track Specialist

9-12 years
Not Specified

Job Description

Job Description
Job Description
Digital Workplace Practice Specialist
(Practice, T&T, Presales role)
.New Proposition/ Solution offering development, and augmenting value in artifacts like
oService Description, SLAs, Customer workflows
oCollaterals with Marketing & Sales team like battlecards, comparisons, blogs etc.
.Solution validation IT Vending Machine, Smart Kiosk
oPerformance & strength testing
oWork with Architect to validate Design & customer workflows
.Transition & Transformation projects
.Technical Solution pack writing (Transition & Transformation, KT, BAU, BCP, SIP)
.Technical Writing - case studies, known issues, best practices on Workplace technologies
.Demonstrate capability and solution presentation/POC to customers
.Provide Escalated support and act as connect with vendor partner for BAU operations
.Trainings on Workplace technologies
.Ensure proper handover from project to BAU
.Suggests improvements in the design/process to ease workflows
The Role offers
.An opportunity to re-imagine & redefine Digital Workplace practice for Desk Side Support, IT Vending Machine, Smart Kiosk and Smart workplace
.Apply thought leadership and technology capabilities to groom Service offerings
  • High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners
  • Develop technical & business leadership with all rounded capability in technologies that span across all kinds of modern workplace solutions while intersecting with all important business functions for service development & delivery

Essential Skills
.Experience of 3-9 years in Desk Side Support or related
.Must have good communication skills
.Must have customer facing skill and worked on customer site
.Experience in managing and maintain hardware inventory
.Experience in resolving end user issues on site
.Experience in OS migration/upgrade
.Knowledge of IT Vending Machine, Smart Kiosk or related
.Must have knowledge of Project management during Transformation and implementation
  • Self-motivated, with ability to work independently and drive actions as a owner towards conclusion
  • Clear communication, ability to work in high risk projects with multiple stakeholders with excellent customer handling skills

Essential Qualification
.3-9 years of experience in Desk Side Support role
.Must have worked at client location

Job Details

Employment Types:



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