Workplace Engineering Track Specialist

Workplace Engineering Track Specialist

Hexaware
9-12 years
Not Specified

Job Description


Job Description
Job Description
Role
Digital Workplace Practice Specialist
(Practice, T&T, Presales role)
Responsibilities
.New Proposition/ Solution offering development, and augmenting value in artifacts like
oService Description, SLAs, Customer workflows
oCollaterals with Marketing & Sales team like battlecards, comparisons, blogs etc.
.Solution validation IT Vending Machine, Smart Kiosk
oPerformance & strength testing
oWork with Architect to validate Design & customer workflows
.Transition & Transformation projects
.Technical Solution pack writing (Transition & Transformation, KT, BAU, BCP, SIP)
.Technical Writing - case studies, known issues, best practices on Workplace technologies
.Demonstrate capability and solution presentation/POC to customers
.Provide Escalated support and act as connect with vendor partner for BAU operations
.Trainings on Workplace technologies
.Ensure proper handover from project to BAU
.Suggests improvements in the design/process to ease workflows
The Role offers
.An opportunity to re-imagine & redefine Digital Workplace practice for Desk Side Support, IT Vending Machine, Smart Kiosk and Smart workplace
.Apply thought leadership and technology capabilities to groom Service offerings
  • High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners
  • Develop technical & business leadership with all rounded capability in technologies that span across all kinds of modern workplace solutions while intersecting with all important business functions for service development & delivery

Essential Skills
.Experience of 3-9 years in Desk Side Support or related
.Must have good communication skills
.Must have customer facing skill and worked on customer site
.Experience in managing and maintain hardware inventory
.Experience in resolving end user issues on site
.Experience in OS migration/upgrade
.Knowledge of IT Vending Machine, Smart Kiosk or related
.Must have knowledge of Project management during Transformation and implementation
  • Self-motivated, with ability to work independently and drive actions as a owner towards conclusion
  • Clear communication, ability to work in high risk projects with multiple stakeholders with excellent customer handling skills

Essential Qualification
.Diploma/Graduation
.3-9 years of experience in Desk Side Support role
.Must have worked at client location

Job Details

Employment Types:

Industry:

Skills:

Airwatch:MDM Deskside Altiris Endpoint Mgmt-Deskside Asset Mgmt Services(Hardware) Asset Mgmt Services(Software) BBCA(BMC CM /Marimba)-Deskside Blackberry Enterprise Services Bomgar - Deskside BYOD:MDM Deskside Citrix Server_WP Citrix Xen Deskside Citrix XenApp Deskside Domino:Msg and Collab Endpoint Protection - Deskside Enterprise Vault Msg/Collab EUC Architect EUC Product Manager Exchange In-Premise Global Account Mgmt Go to Assist (Citrix)-Deskside Google Apps Administrator HW Mnanagemt Endpt -Deskside Image (Build/Upgrade)-Deskside Image Supp/Deployment Deskside Install Shield:AppPkg-Deskside LCS/OCS/Lync:Msg and Collab Linux - Deskside Macintosh - Deskside Managed Print Service-Deskside MobileIron:MDM Deskside Networks - Deskside Notes:Msg and Collab O365 Admin Other Deploymnt tools-Deskside Other Devices - Deskside Others Tools/Apps:MDM Deskside Patch Mgmt (WSUS/GPO)-Deskside Portugese - Brazilian SD Portugese - Portugal SD ROBO Deskside SCCM/SMS End pt Mgmt-Desksid Servers - Deskside Service Desk Cantenese Service Desk Czech Service Desk Danish Service Desk Dutch Service Desk English Service Desk Finnish Service Desk French Service Desk German Service Desk Hindi Service Desk Hungarian Service Desk Italian Service Desk Japanese Service Desk Korean Service Desk Lead Service Desk Malay Service Desk Manager_WP Service Desk Mandarin Service Desk Microsoft App-V Service Desk Microsoft RDS Service Desk Norwegian Service Desk Polish Service Desk Romanian Service Desk Russian Service Desk Scandinavian Service Desk Swedish Service Desk VMware Horizon Service_Delivery:Ops Mgr_WP Service_Delivery:Shift Lead_WP Service_Delivery:Tower Lead_WP Service_Delivery:Track Lead_WP Sharepoint Cloud Sharepoint: In Premise Unified Comm:Msg and Collab Unified Communication Arch Voice and Accent Coach Windows PC - Deskside Wise Packaged Studio- Deskside

About Hexaware

Job Source : careers.hexaware.com

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