Workplace Engineering Track Specialist

Workplace Engineering Track Specialist

9-12 years
Not Specified

Job Description

Job Description
Job Title
Project Engineer
Legal Entity
Global IT Infrastructure
Reports Functionally To
Group IT Programme Manager
Reports Administratively To
Director IT Services, America
Works Closely with
End Users, Global Command Center Team, IT Service Desk Team, Group Business Apps, Regional & BU IT Heads, Group Program Manager, and other Product Managers,
Direct Reports
A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)
This position is for a project system engineer role assisting in End User Projects such as M365, M365 Services, Intune Management, Exchange 2016 decommissioning. The ideal candidate is responsible for implementation of M365, TEAMs, OneDrive, Intune solutions including support, troubleshooting, resolution, problem ticket escalations, and end user documentation. A person in this position is a specialist with some knowledge and experience in the areas of Microsoft Office 365, Azure Active Directory, Outlook clients, Mobile Devices and related hardware/software.
This individual will work with Group Program Manager, Project Manager & IT Support Staff and end users in planning, migration and upgrades of 2000+ end users & Shared accounts for the respective technologies. The rollout will be split in different time zones across the globe to lower the end user business impact.
B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
  • Supported and implemented projects for end users in Microsoft Office (2007/2010/2013/2016)
  • Supported and implemented projects for end users in on-premise Exchange Hybrid environment with O365, and migrating to O365
  • Supported and implemented projects for end users in Microsoft Exchange
  • Supported end user solutions (e.g. Active Directory, SCCM, O365, Lync, Cloud backup etc)
  • Supported end user solutions (e.g MDM (Intune/Airwatch, Laptop Backup)
  • Supported end user solution (e.g enterprise vault)
  • Supported and implemented for end user or desktop support includes
    • Patching, Software distribution of desktop / Laptops (SCCM or others)
    • Defining and creating desktop / laptop SOE images (Hardware standards, GPO, security hardening) - Standard laptops/desktops and Standard Software
  • Support centrally managed Licensing compliance
  • Supported and implemented project for end users such as:
    • Citrix VDI user deployment, user VDI imaging and operations
    • Citrix Xenapp support and user focused involvement
    • End user Mobility: Multi Factor Authentication, VPM, Cloud Backup
    • File sharing, printing, cloud printing, etc. and other end user side productivity options
  • Coordinated with Service Desk and L2/L3 support teams around the globe for issue resolution
  • Created and maintain detailed documentation of migration activities and end user procedure and support processes
  • Prepare detailed workbook with tasklist, ownership, timing and steps to be performed before and after migration
  • Coordinate the changes with Global IT Operation Team & Local/Regional IT team.
  • Work with vendors & partners to migrate on-premise exchange mailboxes
  • Provide updates to Project Manager on the status and progress on migration task.
  • Provide updated report & project plan task for migration & support.
  • Communicate necessary information to all levels of the organization.

C. Job Profile
Required Work Experience (Brief description of the job-related experience needed to perform the job)
.5+ years of relevant IT experience (desktop management, backup, patch management, monitoring, security, performance, capacity, availability)
.5+ years EUC engineering SME experience within an IT service provider or internal IT organization
.3+ year experiencing in deploying and managing SaaS based end-user services such as O365, Cloud backup etc.
.2+ years experience in Identity and Access Management
.2+ years experience in business mobility, Mobile Device management (MDM), Mobile information management (MIM), BYOD
.3+ years experience in engineering, designing and deploying End User Computing products or solutions
.3+ years experience in infrastructure design of Active Directory and desktop systems deployment, workspace services, and Single Sign On technologies
.Technical knowledge of various MS Windows operating systems and database solutions
.Experience with application virtualization or electronic software distribution management systems (e.g., Microsoft SMS/SCCM)
.Understanding of computer server architectures, including Storage Area Networking (SAN), networking topics
.Excellent communications and interpersonal and presentation skills
.Knowledge of Health & Security Industry IT Operations would be a strong benefit.

Job Details

Employment Types:



Airwatch:MDM Deskside Altiris Endpoint Mgmt-Deskside Asset Mgmt Services(Hardware) Asset Mgmt Services(Software) BBCA(BMC CM /Marimba)-Deskside Blackberry Enterprise Services Bomgar - Deskside BYOD:MDM Deskside Citrix Server_WP Citrix Xen Deskside Citrix XenApp Deskside Domino:Msg and Collab Endpoint Protection - Deskside Enterprise Vault Msg/Collab EUC Architect EUC Product Manager Exchange In-Premise Global Account Mgmt Go to Assist (Citrix)-Deskside Google Apps Administrator HW Mnanagemt Endpt -Deskside Image (Build/Upgrade)-Deskside Image Supp/Deployment Deskside Install Shield:AppPkg-Deskside LCS/OCS/Lync:Msg and Collab Linux - Deskside Macintosh - Deskside Managed Print Service-Deskside MobileIron:MDM Deskside Networks - Deskside Notes:Msg and Collab O365 Admin Other Deploymnt tools-Deskside Other Devices - Deskside Others Tools/Apps:MDM Deskside Patch Mgmt (WSUS/GPO)-Deskside Portugese - Brazilian SD Portugese - Portugal SD ROBO Deskside SCCM/SMS End pt Mgmt-Desksid Servers - Deskside Service Desk Cantenese Service Desk Czech Service Desk Danish Service Desk Dutch Service Desk English Service Desk Finnish Service Desk French Service Desk German Service Desk Hindi Service Desk Hungarian Service Desk Italian Service Desk Japanese Service Desk Korean Service Desk Lead Service Desk Malay Service Desk Manager_WP Service Desk Mandarin Service Desk Microsoft App-V Service Desk Microsoft RDS Service Desk Norwegian Service Desk Polish Service Desk Romanian Service Desk Russian Service Desk Scandinavian Service Desk Swedish Service Desk VMware Horizon Service_Delivery:Ops Mgr_WP Service_Delivery:Shift Lead_WP Service_Delivery:Tower Lead_WP Service_Delivery:Track Lead_WP Sharepoint Cloud Sharepoint: In Premise Unified Comm:Msg and Collab Unified Communication Arch Voice and Accent Coach Windows PC - Deskside Wise Packaged Studio- Deskside

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