WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)
Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
Manage the work flow efficiently with the resources available without compromising on the risk and services.
Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the bank.
Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors
Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
Adhere to your individual duties and responsibilities and support the team to deliver service excellence
Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development
Ensuring all volumes are completed during month end
Excellent communication skills