Windows Application Engineer - South African MNC - Navi Mumbai

Windows Application Engineer - South African MNC - Navi Mumbai

Mumbai Mumbai City Navi Mumbai Thane
5 - 10 Years
Not Specified

Job Description

**Hands on experience of working on Dot Net framework & IIS servers.

Designation: Windows Application Engineer
Job Role Profile: MS Windows Application Service Engineer
Business Unit: Infrastructure & Operations
Relevant Experience
Role in current employment:
• 4-5 years relevant experience;
• End-User Support experience;
• Scripting skills will also be advantage
• Development, Database and Infrastructure experience would be advantageous;
• ITIL v3 certification would be advantageous;
• Application knowledge: Dot Net Framework and IIS will be advantage
• Requirement is not for an AD administrator – looking for someone who can work together with Developers understanding how their applications are influenced by the Operation Systems.
Key accountabilities/KRAs/KPIs:

• Proactively identifying problems and managing risks that might compromise the availability of applications.
• End to end monitoring of service and application availability.
• Providing 2nd level end-user support for a portfolio of applications.
• Problem analysis for a portfolio of applications across multiple platforms.
• Restoring services after a break in availability.
• Maintain service availability according to Service Level Agreements.
• Continuous improvement of service availability and performance levels.
• Participation in the release management of new applications/upgrades/changes.
• Capacity planning for the Applications Portfolio.
• Preventative maintenance activities, such as Security Updates Life cycle management of Application services.
• Vendor engagement for problem resolution and application support.
• Disaster recovery and business continuity planning for Application services.
Skills & Competencies

Optional/ Advantages:
• TICK and ELK (Open Source monitoring tools)
• Ansible
• Python scripting

• Excellent problem solving, organizational and communication skills;
• System analysis skills;
• Must be willing to work after hours and perform standby duties on multiple applications;
• Must be able to work under pressure;
• Must be a team player and able to build relationships;
• Must be detail oriented

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