Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports.
Prepares and reviews analyses of all billings and sales/collection activities.
Responsible for the creation and on going management/maintenance of a database of all errors.
Forecasts for all business partners and find solutions for improving metrics, along with making recommendations on how to increase or improve productivity.
Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans, collaborating on OPA decisions/reporting, and handling multiple tasks aimed at meeting/exceeding ongoing service level and occupancy objectives.
prepare accurate and timely FORECASTS in a high volume contact center, also required to prepare CAPACITY PLANNING, SCHEDULING AND ANALYTICS.
Work closely with the dialer analyst and ensure accuracy, efficiency of the campaigns run.
Work with real-time team to optimize operational performance on a daily basis Monitor performance
Long-range forecasts (hiring requirements)
Effectively communicate observations to Senior Management to ensure timely critical resolution/action.
Work with remote call centers, including outsource partners, in a centralized Command Center environment.
Call Ruby 9342431049, 9743779000
Please call for both In station & Outstation interview scheduling
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Whitehorse Manpower - Partners in End to End Recruitment
White Horse Manpower Consultancy Pvt. Ltd. registered under Company’s Act 1956, is one of the vibrant consulting firm.
It is a leading professional placement and talent search firm headquartered in Bangalore for Infosys Accenture and 15 other BPOs.
Functions : Customer Service/Call Centre/BPO, Health Care
Industries : ITES/BPO
Skills/Roles I hire for: All Levels
level Hiring For: Junior Level, Mid Level, High Level, Top Management
International Bpo / Customer Support / Technical Support / Freshers can also apply
We are representing as hiring partners some of the biggest and best brand names around the world, and you will have the chance to make a difference to their customers ever by working directly for them Want to learn More about us.Call at 9779924404
Job Description Hiring For Social Media Manager and Customer Service Profile. The Job role involves handling the social media of the client like Facebook and Twitter Great for someone who want to make a career in Branding and Digital Marketing.
Call center, Tele Caller,Data Entry, International call center and Back Office jobs in bhubaneswar. Urgently required fresher and experience candidates for the above posts. Criteria - 10th Above, Technical and Non - Technical.
Customer Care / Technical Support / International voice / Sal upto 20k / Freshers can apply Direct Walk -in, No Registration Fees.
CSR CSE CSO CSR Voice Customer Support Executive Customer Support Representative
Hiring for Edutech Company for Sales Profile
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