Walk In Drive for CUSTOMER CARE VOICE SENIOR REPRESENTATIVE on 17th October

Walk In Drive for CUSTOMER CARE VOICE SENIOR REPRESENTATIVE on 17th October

NTT DATA Inc
Noida
1 - 3 Years
Not Specified

Job Description

AR Caller - GRADE 3
CUSTOMER CARE VOICE SENIOR REPRESENTATIVE

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services has focused on impacting the core of business operations with industry- leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a CUSTOMER CARE-VOICE SENIOR REPRESENTATIVE to join our team in Noida.

Role Responsibilities:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Required Skills:

• Ability to work regularly scheduled shifts from Monday-Friday 17:30 pm to 3:30am IST.
• University degree or equivalent that required 3+ years of formal studies of the English language.
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Shift Information:

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement. All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
Walk In details:


Interview Venue:

NTT Data Information Processing Services Pvt. Ltd. ,
Floor 6, Tower-C, Tech Boulevard, Plot No. 6, Sector - 127, Noida, Delhi 201301

Drive Timings: 11 AM to 2 PM

Documents Required:
1) Updated Resume
2) Any Govt. approved photo ID proof (Original and Photocopy)
3) One Passport photograph.

About NTT DATA Inc

NTT DATA Inc

About Recruiter

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Functions : Human Resources

Industries : ITES/BPO

Skills/Roles I hire for: AR Callers, Customer Support

level Hiring For: Junior Level, Mid Level

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