Voice, non voice, semivoice for international process for MNC companies only

Voice, non voice, semivoice for international process for MNC companies only

Black And White Business Solutions Private Limited
0-4 years
220000 - 540000 INR

Job Description

Dear Aspirant,

Hiring for TOP MNC's Companies.

Greetings from Black and White Business Solutions,

Free Job Placement.

Looking out for candidates who can join Immediately, Voice Process. for Domestic English + Kannada, English+ Telugu speaking Candidates, International process only English Freshers salary 16k to 21k + Incentives.

One day Interview Process,....easy selection..

2022 freshers can apply..

For more information
Contact HR Karthik @ 9513599779
Email to [Confidential Information]


Roles and Responsibilities :

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills would be preferred
Candidate should have 0-1 year of experience in Customer Support Voice Process.
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts / Rotational Shifts.
Candidates with backlogs/arrears in their degree are not eligible
Responsible for dealing with Domestic & International Clients
Responsible for dealing with Clients Queries.

Requirements and Skills

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Location: Bangalore.

For more information
Contact HR Karthik @ 9513599779
Email to [Confidential Information]


About

Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals.

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Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Bpo, Fresher, Customer Service, Customer Support, Voice support, Voice Based, International Bpo

level Hiring For: High Level, Top Management

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