Greetings from GETTJOBS RECRUITMENT FIRM!
Hiring fresher and experienced candidates for domestic voice process to handle escalations.
ENGLISH + HINDI MANDATORY.
Preferably who can work in shifts.
Salary: For Fresher 20K and For Experience upto 30K In hand which includes 2.2K Food coupon
Educational Qualification+ Experience:
UG / Grad / PG - Fresher or Experience
Excellent in English and Hindi
Thorough knowledge in Customer service
Flexible to work in Shifts
Prior experience of>= 0.5 years in chat domain will be an added advantage.
Intermediate MS Office applications specifically Excel (preferably)
Desired Candidate Profile
Extremely passionate about customers with the ability to effectively communicate information in written format.
Someone who can express themselves effortlessly in a lucid manner.
Solution oriented approach and instant decision making capability.
Ownership and multitasking.
Ability to interpret non-verbal cues and ability to mitigate conflicts.
Customer focused & service recovery oriented approach.
Excellent communication skills - verbal and written.
Good typing speed (minimum 35 wpm with 90% accuracy)
Willingness to work in shifts (Flexible to work in 24 x 7 environment)
Responsible for coordinating and offer end to end chat support to customers/internal teams pre, during and post order support.
Performs work in accordance to standardized policies and procedures.
Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to RCA.
Work requires strong analytical ability to resolve complex issues in addition to effective written skills.
REACH OUT OUR HR SHALINI @ 9620226711
Functions : Customer Service/Call Centre/BPO, Sales/Business Development
Industries : Recruitment/Staffing/RPO
Skills/Roles I hire for: Communication
level Hiring For: High Level
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