Urgently looking for IT Helpdesk Support Engineer- Dadar location

Urgently looking for IT Helpdesk Support Engineer- Dadar location

Galaxy Office Automation Private Limited
2-5 years
110000 - 300000 INR

Job Description

Job Description :-

To provide information and technical support to Members of company for its business application used by the Members. The technical support includes new application installation, application upgrade, certificate update, member DR testing, troubleshooting etc. The support would be provided through various channels such as telephone, email, remote connection etc.

Providing first level of support for any Network connectivity related issues for Company applications.

To formally record each Support Request in centralized Service Desk software

Coordination with internal team for problem resolution and escalation of unresolved Member Calls to higher level.

In the event of BCP (Business Continuity) /Disaster or if need be, providing support from alternate locations of company

Visiting Member locations for IT health checkupapplication related

problems/troubleshooting on need basis. Travelling charges for the personnel visiting the member location will be borne by the vendor.

Performing IT related testing of new Trading application releases in Test Environment before releasing it to Members for Live operations.

Qualification :- Graduate , Diploma Any Engineering

Exp.:- 2+ years

Galaxy, one of the India's largest System Integrators, helps customers grow their businesses by integrating best-in-class IT solutions, products, and services. Galaxy was incorporated in 1987 and is one of the oldest and most respected names in the industry. Galaxy is a trusted IT services provider to more than a thousand large enterprises spread across India. Our objective is to strive for excellence in designing, implementing, and supporting technology solutions that help our customers. To achieve this we are continuously investing in getting our people trained and certified in various technologies from leading brands like IBM, Lenovo, IPSwitch, VMware, AWS, Google Cloud, Symantec, Tyco, Panduit, Microsoft, SAP, Oracle, Android, F5, CommScope, Apple, Dell EMC, Hewlett Packard, Blackberry.

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