Urgently Hiring Chat & Email Support Associate - Noida/kolkata

Urgently Hiring Chat & Email Support Associate - Noida/kolkata

2COMS Consulting Private Limited
0 - 1 Years
50000 - 250000 INR

Job Description

Designation: Customer Care Representative (Chat & Email)
Process: US Non-voice Process
Location-kolkata or noida
Experience:Fresher And Min 1 year exp
desktop/laptop and internet mandatory
Fresher / Worked but not in a chat process - 13.5 k per month
Experienced in Chat process -17.5 K per month
All qualified employees will also be reimbursed Rs. 500/- towards maintenance of their desktop/laptop and internet12 TH PASS Any Graduate in Any Specialization
Male and female both
Age -18 years to 30 years
Salary- Overall CTC would be as follows:-
Fresher / Worked but not in a chat process - 14.5 k per month
Experienced in Chat process -17.5 K per month
Job Responsibilities:
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
End to End Customer Management and Order management
Mandatory Skills / Qualification:
1. Exposure in chat & email process for international customers
2. Open to work 24 x 7 x 365
3. Multi-tasking is a must
4. Comprehension and written language expertise required
5. Preferably with 2-3 years of chat & email process working experience (1 year is a qualifier)
6. Good grammar
7. Typing speed - High (above 40 wpm) as you will be handling multiple screens and platforms when resolving callers query or requirement
8. Knowledge of US states and timezones is important
9. Good if you are aware of the various chains of markets etc that are operational in USA
10. Polite and empathetic, given the current scenario
11. Sound Knowledge of word, excel
12. Graduation from any field or 12th
13. Have a good attitude - should be committed to the work
call 7980822799

2Coms Consulting Pvt Ltd.

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