Urgent.! Tech Support Exec (voice) Required For a MNC@ Bangalore

Urgent.! Tech Support Exec (voice) Required For a MNC@ Bangalore

2COMS Consulting Private Limited
Bengaluru / Bangalore
0 - 5 Years
100000 - 350000 INR

Job Description


Skillsets
Must have:-

Minimum 12 months of call taking experience in Technical support (Hardware/Software) or 1 year Field service in PC.
Fluency in English & Hindi language.
Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.
Typing speed minimum 25 words per min
Should have:-


Should be fluent in communication skills both spoken & written (English + Hindi)
Strong problem-solving and client facing skills
Good to have:-
Basic Linux OS knowledge.
Any hardware Certification will be an added advantage.

Main Responsibilities:

To provide best in class Technical support to customers over Phone.
Take end to end ownership of customer issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call in Lenovo SAP CRM.
Shift Timings
Shifts will be 9/5, 10am to 7pm Monday to Saturday.
Eligibility Criteria
Bachelor's degree / Diploma/10+2
Total Experience
1+ years of experience Preferred
Work Location: Bangalore
CTC: Upto 3.5 LPA + incentive + Medical benefit

Interested candidate can share their resume at [HIDDEN TEXT]

Thanks
Arindam

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners.
2COMS has gained a rich diversified experience in handling various types of HR solutions and services ranging for Recruitment Solutions, Contract Staffing, Flexi Force, Payroll Outsourcing, Skill Development, Recruitment Process Outsourcing in various Industries like Banking Financial Service Insurance, Telecom, IT/ITES, Health-care, Education.

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