Urgent requirement for Reporting and Monitoring analyst_Chennai

Urgent requirement for Reporting and Monitoring analyst_Chennai

Norwin Technologies India Private Limited
1-4 years
Not Specified

Job Description

Role: Reporting Analyst
Shift: Rotational
Communication: Excellent
Skills Relevancy: 100%
JOB DESCRIPTION

Create daily, weekly, monthly reports based on internal and customer requirements
Create documentation based on new reporting requests
Escalate report issues to the appropriate support teams
Assist with cross training of other team members as needed
Skills & Experience:

· 2-3 year’s technical experience
MS Office Suite (Word, Excel, PowerPoint & Outlook)
Internet browsers (Explorer, Chrome, Firefox)
Advanced Excel Formulas & Pivots.(Sumifs, Countifs, Vlookup etc)
Experience in working with KPIs, AHT & SLA.
· Others:
SharePoint, Adobe Acrobat and other common desktop applications
Experience with ServiceNow preferred. (but not mandatory)
Additional requirements:
· Excellent written and oral communication skills
· Team player

Role: Monitoring Analyst

Shift: Rotational
Communication: Excellent
Skills Relevancy: 100%
Skills required:

ITIL, Active directory, windows administration, Ticketing Tool, service desk L1

Job description
Analysts troubleshoot system problems generated by event monitoring systems and provide preliminary investigation on incident tickets.
Analyst's research and develop effective and logical solutions considering operational policies and information assurance requirements.
Monitor events / notifications via the monitoring tools.
Triage event monitoring alerts per specified severity levels .
Execute first attempt to resolve the tickets submitted via email.
Update the incident ticket as required · Escalate incident tickets to the appropriate support teams .
Assist with cross training of other team members as needed.
Assist with automation efforts with engineering team

www.norwintechnologies.com

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