Urgent Requirement For Quality Analyst In Madhapur 7675960891

Urgent Requirement For Quality Analyst In Madhapur 7675960891

Leads Interactive Solutions Private Limited
Hyderabad / Secunderabad
0 - 1 Years
Not Specified

Job Description

Urgent requirement for the candidates who are interested to work for QA Process. We are offering good Incentives. . Perfect job for the Candidates who has good/Moderate communication skills. Interested Candidates can apply. Selected candidates will be trained in the process.
Job Role: Quality Analyst
Job Experience: 0 - 1 Year
Hands on experience on US process.
Analyzing and sharing feedback of Calls taken by Agents.
Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action
Monitor agents to identify errors, deviations & initiate corrective measures.
Provide actionable data to various internal support groups as needed.
Identify the gaps in current process & systems in order to improve overall quality of Process.
Participate in design of quality parameters & standards.
Prepare and analyze internal and external quality reports for management staff review.
Contact:- 7675960891
Venue Details:
Leads Interactive Solutions PVT LTD
Plot no-48, Megha Hills Madhapur
Landmark: Metro pillar-C-1727, Lane beside BATA showroom,
near Madhapur petrol Pump.

Leads Interactive is a US-based lead generation company it’s been in the business for last 5 years, around 100+ agents are working across the world (The US, Colombia, India)Leads Interactive is working on different leads type generation like Auto, Health, Life, Home up to 11 campaigns. As existing ,Leads Interactive is generating the leads only through call centers and from 2015 it focused on generating the leads through Digital Marketing (SEM, Social Media etc.,).Leads Interactive has 2 offshore offices in India at Hyderabad and they are in operation from January 2013 and located at Madhapur and Ameerpet 100+ employees working at the two offices combined. Two offices with excellent infrastructure and providing similar facilities as top MNC’s.

About Recruiter

Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Bpo

level Hiring For: Mid Level

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